Terms and Conditions


Donation terms and conditions

Read our terms and conditions for donations, including our refund policy.

Donations refund policy

The Cranford Hospice Trust will refund all donations made that are fraudulent due to unauthorised use of a credit card. In all other circumstances, refunds of donations will be at the discretion of Cranford Hospice, unless in the event of returning funds raised for a specific purpose that has not been fulfilled by Cranford Hospice as agreed. In assessing whether refunds of online donations can be facilitated, we will determine whether the donation in question has already been applied to a charitable purpose or whether it is available to be released back to the donor.

If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please contact the Marketing and Fundraising Manager at: sheena.revington@cranfordhospice.org.nz or on 06 878 7047